Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
True Caregiving(referred to as “Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or submit information via online forms, including those on social media.
By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information, including but not limited to:
• Name
• Phone number
• Email address
• Address
• Date of birth
• Emergency contact information
• Health-related information, including medical conditions, diagnoses, and care needs (subject to HIPAA compliance)
B. Automatically Collected Data
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Cookies and tracking data
• Referral source (e.g., from a social media form)
2. How We Use Your Information
We use the information collected for the following purposes:
• To provide caregiving services
• To respond to inquiries and schedule consultations
• To comply with legal and regulatory requirements (including HIPAA)
• To improve our website and services
• To send updates, appointment reminders, or service notifications
3. HIPAA Compliance & Medical Information
As a provider of caregiving services, we handle health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means:
• We do not share your medical information without your explicit consent unless required by law.
• Your data is stored securely and only accessible to authorized personnel.
• You have the right to request access, corrections, or deletion of your medical data.
4. Data Sharing & Third-Party Disclosures
We do not sell or rent your personal information. However, we may share information in the following cases:
• With Healthcare Providers: If necessary to coordinate caregiving services.
• With Insurance Companies: If required for billing or verification of services.
• With Authorized Third Parties: Service providers (e.g., payment processors) who assist in business operations.
• For Legal Compliance: If required by law, court order, or governmental request.
5. Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption, secure data storage, and limited access to sensitive information. However, no online transmission is 100% secure, and we encourage you to take precautions when sharing personal details.
6. Your Rights & Choices
Under HIPAA and applicable privacy laws, you have the right to:
• Request access to your personal data
• Correct or update your information
• Request deletion of your data (subject to legal limitations)
• Opt-out of marketing communications
To exercise these rights, contact us at info@truecare.
7. Social Media & Online Forms
If you submit information via social media (e.g., Facebook, Instagram, or LinkedIn forms), please be aware that:
• Your information is transmitted to us through those platforms.
• We will handle your data with the same privacy standards outlined in this policy.
• We encourage you to review the privacy policies of the platforms you use.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, HIPAA compliance, or your rights, please contact us at:
True Caregiving
7355 Topanga Canyon Blvd Suite 300, Canoga Park, CA 91303
(844) 770-2273